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Conversational AI

WhatsApp AI Agents

Always-on WhatsApp assistants for FAQs, leads, and booking.

Production WhatsApp Business agents that answer FAQs, qualify leads, book appointments, and hand off to humans—wired through n8n and your APIs.

  • WhatsApp API
  • OpenAI
  • n8n
  • Node.js
  • MongoDB
  • Docker

Product summary

Service and sales that never sleep on WhatsApp

WhatsApp is where customers already message. Our agents meet them there with knowledge, booking flows, and escalation—proven on high-volume public-service and B2B lead patterns.

Challenge

Teams miss after-hours messages, repeat the same FAQs, and lose leads that never reach a calendar. Manual WhatsApp desks do not scale.

Solution

We deploy WhatsApp Business API + OpenAI + n8n: intent detection, knowledge answers, booking tools, CRM writes, and human takeover queues—containerized for production.

Capabilities

  • WhatsApp Business API integration
  • Multilingual FAQ and routing
  • Appointment and lead automation
  • CRM / calendar hooks via n8n
  • Dockerized production deploy

Outcomes

  • 24/7 first response on WhatsApp
  • Appointment booking without staff on every thread
  • Multilingual FAQ coverage for common intents
  • Clean handoff when a human must take over

Use cases

Where WhatsApp AI Agents fits in production

Conversational AI

Customer & citizen service desks

24/7 FAQ and routing for support, tourism, transport, and residency-style queries.

Conversational AI

Sales appointment booking

Qualify leads and book meetings into CRM calendars automatically.

Conversational AI

Ops & emergency routing

Escalate urgent cases and follow-ups to the right desk fast.

FAQ

Common questions about WhatsApp AI Agents

Do you work with the official WhatsApp Business API?

Yes. Agents are built on WhatsApp Business API patterns suitable for production traffic—not unofficial scrapers.

Can the agent book appointments?

Yes. Booking and CRM updates are common n8n workflows we ship with the agent.

What proof do you have?

See the WhatsApp Civic Concierge project for multilingual public-service automation, and Industrial Fence AI for lead/appointment patterns.