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Conversational AI

Detective AI

Conversational AI for guided discovery, triage, and support.

Detective AI is Eureka’s conversational product layer for knowledge-backed chat—product discovery, support triage, and guided workflows with clean human handoff.

  • OpenAI
  • Node.js
  • Next.js
  • n8n
  • MongoDB
  • RAG

Product summary

Conversations that resolve—or escalate cleanly

Teams want AI that answers from their own knowledge, not generic chat. Detective AI is structured for retrieval, tool calls, and handoff so support and sales stay in control.

Challenge

Generic chat widgets hallucinate, ignore SOPs, and dump users into dead ends. Ops teams do not trust AI without audit trails and escalation paths.

Solution

Detective AI wires knowledge sources, conversation state, and n8n automations into a Next.js/Node stack. Every thread can escalate to a human with context preserved.

Capabilities

  • Knowledge-backed responses
  • Intent routing and triage
  • Human handoff with transcript
  • n8n workflow triggers
  • Admin controls for prompts and sources

Outcomes

  • FAQ deflection without losing escalation quality
  • Guided discovery flows for catalogs and onboarding
  • Internal assistants grounded in SOPs
  • Automation hooks for tickets, CRM, and follow-ups

Use cases

Where Detective AI fits in production

Conversational AI

Product support concierge

Answer FAQs, triage tickets, and escalate with full conversation context.

Conversational AI

Guided product discovery

Help buyers navigate catalogs and recommend next steps from intent.

Conversational AI

Internal ops assistant

Surface SOPs and status for teams without digging through docs.

FAQ

Common questions about Detective AI

How is Detective AI different from a basic chatbot?

Detective AI is built for grounded answers, structured triage, and human handoff—not open-ended chat. Knowledge sources and escalation are first-class.

Can Detective AI connect to our tools?

Yes. Typical integrations use APIs and n8n for CRM, ticketing, and notifications.

Where does Detective AI run?

Web and product UIs via Next.js/Node. For WhatsApp-first channels, see WhatsApp AI Agents—the same studio patterns, different surface.